1. Information We Collect

When you use Journi, we may collect the following information:

• Personal Information
  • Name, phone number, and email
  • Profile picture
  • Government-issued ID, driver’s license, and vehicle registration
  • Payment or bank account details (for ride earnings)
• Location Information
  • Foreground location: Used for active trip tracking, matching with nearby riders, and navigation.
  • Background location: Collected even when the app is closed or not actively used, to enable:
    • Continuous ride request matching
    • Trip history logging
    • Driver safety monitoring and route optimization

  Disclosure: We collect background location data only after you grant explicit permission. You can disable this anytime in your device settings. However, this may affect core features of the app.

• Device and Usage Information
  • Device type, operating system, device ID, and IP address
  • App crash logs and performance data
  • Usage behavior and feature interaction
  • Network status and battery usage (for optimizing performance)

2. How We Use Your Information

• Verifying identity and onboarding drivers
• Matching drivers with nearby riders
• Tracking trips and calculating fares
• Processing payouts to your bank account
• Improving safety, detecting fraud, and customer support
• Sending app notifications and service updates
• Complying with legal or regulatory requirements

3. Sharing of Your Information

• Riders: Your name, photo, vehicle details, and real-time location during active rides
• Third Parties:
  • Payment processors for handling driver payouts
  • Background check services (if applicable)
  • Cloud storage and analytics tools
  • Legal or regulatory authorities when required

We do not sell or rent your personal information to advertisers or marketers.

4. Background Location Access Disclosure (As Required by Google Play)

• Receiving trip requests based on your location
• Logging trip data accurately
• Supporting safety and navigation features
• Enabling offline trip tracking if the app is closed or minimized

This information is gathered even when the app is not in use, only with your explicit permission. You may revoke this permission anytime from your device settings.

Important: Disabling background location may prevent you from receiving ride requests or using the app effectively.

5. Data Retention

We retain your data as long as necessary to:

• Provide our services
• Comply with tax and legal obligations
• Resolve disputes or prevent fraud

You may request deletion of your data by contacting us at the email provided below.

6. Data Security

• SSL encryption
• Secure cloud storage
• Two-factor authentication (for admin access)
• Regular security audits and access logs

However, no method is 100% secure. We encourage you to keep your account credentials safe.

7. Your Rights

• Access or correct your data
• Request deletion of your account and data
• Withdraw consent for location sharing
• Object to or restrict certain processing

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

This app is not intended for children under the age of 18. We do not knowingly collect personal data from minors.

9. Third-Party Services

Our app may link to third-party services such as payment gateways or maps. Their privacy practices are governed by their own policies. We are not responsible for their content or handling of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via email, in-app alerts, or through updates to this page.

Please review this policy periodically.

11. Contact Us

• Journi – Privacy Team
• Email: [email protected]
• Phone: +1(441) 591-2034
• Address: P. O. Box HM 1182 Bermuda HMEX
• Website: https://journi.bm